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NOVAEXPORT::TERMS & CONDITIONS
TERMS AND CONDITIONS
MODALITIES OF PAYMENT.
The payment of our services or products by means of Bank Transfers to our count, will be carried out only for transfer bigger to $ 5,000.00 Usd., in case the amount is smaller, the importer will assume the expenses caused by the transfer in Peru.
* In the event of turns of money for smaller amounts, the importer can regularize the payments through Agencies of Money gram, Western Union or Turns through branches in USA of the Bank of Credit of Peru to the legal representative's of the company name (Miss Yliana Luz Llanos Pelaez)
* The payment of our services or products by means of transfers, it's will be carried out, previous direct coordination between the client and NOVA EXPORT S.A.C.
* The production begins with the confirmation of the order; Advance minimum of 50% of the total to Bill. The payment of our services or products by means of transfers, they will be carried out direct previous coordination between the client and NOVA EXPORT S.A.C
TIME OF PRODUCTION.
* The time of delivery of the order, is approximately from 4 to 9 weeks; depending the size of the order. The quantity of time depends directly on the product type that you have requested us and it enters in validity starting from first payment Advance (down payment) endorsed to our Account bank. All our merchandise is made by hand, this merchandise doesn't stay, are not stored in warehouses, our production is only to order, we don't work with stocks. In case your order should necessarily suffer some delay, we will be warning by e-mail the details, the because of the delay and the new expected time for the shipment of your order.
All the products are individually made by hand; in this case, all the given sizes should be considered as "APPROXIMATIONS", and the imperfections smaller and smaller variations of the product in the color or in the design of some colored or worked articles, it should be expected.
PURSUIT OF THE LOAD.
* We can send our products by air, marine or for Service Courier. This depends directly on the will or our clients' better convenience. We have an Agent of Customs and it Loads, which helps us to offer the best service and the best rate informing in all moment about the trajectory of their load. For the case of direct shippings through services courier "Door to Door", we send our products by means of those Sirs EMS (special Service of Serpost of Peru). The rakes of this service (Courier) you can make it through their page WEB entering only your Number of Guide (or of I rake) that previously will give you to know by mail electronic, or to request us the current state or trajectory from their load to our mail: exportaciones_nova@novaexport.com.pe that we gladly will give you all the necessary information.
POLITICS OF NOVA EXPORT S.A.C.
* NOVA EXPORT S.A.C., Company dedicated to the External Commerce Peruvian just.
* Purpose of NOVA EXPORT S.A.C., to show to world our art, and of looking for an additional support for our artists and Peruvian artisans.
* NOVA EXPORT S.A.C. it doesn't charge to your artists any quota to present your articles in our website. All we work together with the only end of to offer an excellent Peruvian product to the fairrest price for all and to give to know our art.
* NOVA EXPORT S.A.C., thanks the trust that you offer us with each one of yours orders or purchase applications, in this sense, it will never be given or it will offer personal or managerial information of anyone of our clients (including your home, electronic mail address and number of telephones) at third.
* NOVA EXPORT S.A.C. is not responsible if you don't receive your order for provide us a missed address. We send the all load or package for the Courier EMS Courier and somebody has that to sign in the moment to receive the package. If you think that you or another that you indicate, will be not in the address that provided us previously, please you to communicate this to us with supreme urgency. If you will move to another address and you don't tell us, we are not responsible if you don't receive your load or package. FEDEX Express will try to give the package up to 3 times in the address that you provide us, but if they don't locate to you or after these visits other person receives it in your address, we are not responsible if you don't receive your order. If you have any question, please tell us to the e-mail ylianallanos@novaexport.com.pe. If you choose or elect another courier agency, neither we are responsible for the lost one or damages that your load can receive.
RETURNS AND/OR REPLACEMENTS.
* In the unlikely event that we process your order incorrectly or we send you a faulty article, we will replace it with the originally requested product, without additional charge. For such an effect, you will communicate with us to the e-mail: ylianallanos@novaexport.com.pe , in a term not bigger to 3 days after the date of having received the merchandise.
For all the cases, to confirm and to be very sure of the addressee's address or to where the load will arrive, to the moment to inform us or of filling the form of the order. NOVA EXPORT S.A.C., it is not responsible for articles that have not been received due to an incorrect address or I change home. If you have not received your order and you would like to verify the state, please to communicate with us to the e-mail ylianallanos@novaexport.com.pe (you're sure of writing down your order number, of guide and address of the e-mail, and verify the address of the correct shipment). We will be verifying in our files to determine when your order was processed and envoy.
NOVA EXPORT S.A.C.
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